IN THIS SECTION YOU WILL FIND SOME FREQUENTLY ASKED QUESTIONS.page8-img1 IF YOU HAVE ANY QUERIES THAT ARE NOT SHOWN HERE, PLEASE FEEL FREE TO CONTACT US AND WE WILL REPLY TO YOU SHORTLY. In the contact section you will find all our data. ___________________________________________________________________

WHAT DOES A THIRD PARTY INSURANCE COVER?

IT COVERS DAMAGES AND MEDICAL ASSISTANCE TO A THIRD PARTY IN CASE OF AN ACCIDENT.

WHAT IS FULL COMPREHENSIVE INSURANCE?

APART FROM THIRD PARTY LIABILITY INSURANCE, IT ALSO COVERS DAMAGES TO THE INSURED VEHICLE.

WHAT IS AN EXCESS in case of loss with fault?

AN EXCESS IS AN AGREED AMOUNT STATED IN YOUR POLICY THTAT THE CLIENT IS LIABLE TO PAY IN THE EVENT OF A CAR INSURANCE CLAIM BEING SETTLED.

WHAT ARE ACCESSORIES?

ACCESSORIES ARE ANY OBJECTS ADDED TO THE VEHICLE AFTER LEAVING THE FACTORY. WITH FULL COMPREHENSIVE INSURANCE OR THIRD PARTY FIRE AND THEFT INSURANCE, IT IS NECESSARY TO INCLUDE ALL ACCESORIES ON THE INSURANCE POLICY.

WHAT IS A GREEN CARD?

IT IS A DOCUMENT THAT YOU MUST CARRY WITH YOU WHEN DRIVING IN OTHER EU COUNTRIES. IF THE LOCAL AUTHORITIES STOP YOU AND YOU ARE UNABLE TO SHOW THIS DOCUMENT THEY CAN MAKE YOU TAKE OUT AN INSURANCE IN THEIR COUNTRY.

CAN I CONTRACT AN INSURANCE POLICY ON THE WEBSITE?

NO, YOU CAN’T. WHEN YOU HAVE CHOSEN THE TYPE OF INSURANCE YOU REQUIRE, WE WILL CALCULATE SOME QUOTES AND CONTACT YOU AS SOON AS POSSIBLE.

HOW DO I PAY FOR MY INSURANCE?

THE EASIEST WAY IS BY DIRECT DEBIT; HOWEVER WE DO HAVE ALTERNATIVE METHODS OS PAYMENT.

HOW ARE MY PERSONAL DETAILS PROTECTED ON THE WEBSITE?

WE ARE REGULATED BY THE DATA PROTECTION LAW (LOPD). YOUR DETAILS ARE CONFIDENTIAL AND WILL ONLY BE USED FOR ISSUES RELATED TO YOUR INSURANCE POLICY.

WHAT SOCUMENTS ARE REQUIRED TO CONTRACT A CAR INSURANCE?

  • YOU NEED THE FOLLOWING DOCUMENTS:
  • THE CIRCULATION PERMIT.
  • THE TECHNICAL DETAILS CARD FOR YOUR VEHICLE.
  • COPIES OF THE DRIVING LICENCES(FRONT AND BACK) OF ALL AUTHORISED DRIVERS ON THE POLICY
  • COPIES OF DNI OR NIE CARDS.
  • NO CLAIMS CERTIFICATE IF INSURED IN THE PREVIOUS YEAR.

WHAT DOCUMENTS ARE REQUIRED FOR A CHANGE OF VEHICLE?

  • THE CIRCULATION PERMIT FOR YOUR NEW CAR.
  • THE TECHNICAL DETAILS CARD FOR YOUR NEW VEHICLE.
  • ORIGINAL INSURANCE RECEIPT FOR THE PREVIOUS VEHICLE.

CAN I DRIVE MY CAR WITHOUT AN OFFICIAL RECEIPT?

THE INSURED IS OBLIGED TO PRESENT ANY DOCUMENTS REQUESTED BY THE LOCAL AUTHORITIES, OTHERWISE YOU CAN BE SANCTIONED WITH A FINE.

DO I NEED INSURANCE IF MY CAR IS TEMPORARILY OFF THE ROAD OR BEING STORED IN A GARAGE?

YES ,IF YOUR CAR IS REGISTERED IN THE TRAFFIC AUTHORITIES IT MUST BE INSURED, EVEN IF IT IS OFF THE ROAD OR IN STORAGE.

IS MY INSURANCE AUTOMATICALLY RENEWED?

YES, UNLESS YOU GIVE US AT LEAST ONE MONTH’S NOTICE BEFORE THE RENEWAL DATE. ALL INSURANCES ARE ANNUAL AND RENEWABLE.

IF I PAY MY RENEWAL BY DIRECT DEBIT, WILL THE PREMIUM BE TAKEN FROM MY BANK ACCOUNT EVERY YEAR?

YES, UNLESS YOU ADVISE US AND YOUR BANK OTHERWISE.

WILL I RECEIVE A COPY OF MY POLICY IF I PAY MY RENEWAL BY DIRECT DEBIT?

NO, THE BANK SHOULD SEND YOU A RECEIPT AS PROOF OF PAYMENT. WE CAN PRINT YOU A COPY OF YOUR POLICY OR GREEN CARD IF REQUIRED.

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